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You’ll also need to be part of your organization’s SharePoint environment. In this tutorial, I’ll show you how to create a simple solution for this scenario that involves Microsoft Lists, Microsoft Forms and Microsoft Power Automate. SEE: Hiring kit: Microsoft Power BI developer (TechRepublic Premium) To address these problems in support workflows, consider creating a submission form that automatically passes updates via a Power Automate flow. It’s tedious work that’s open to problems such as losing a request or not having all of the necessary information to quickly solve issues. Often, someone must be called to get more information about their request, and by then, you have more support calls coming in. For many IT support specialists, for example, their days are filled with compiling IT issues from emails, texts and voicemail and then entering that information into a tracking database. Somedays, it seems like our entire workday is filled with manual tasks like passing information back and forth between people or departments. If you’re currently passing IT support requests manually, consider using Power Automate with Microsoft Lists to pass information automatically. How to use Microsoft Lists with Power Automate